We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to INDIA.
Thank you for choosing to shop at Sd-Jewels. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility, since we are a wholesale website and not a retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.
Once a customer places an order for a printed product, it cannot be canceled. This is due to the production costs associated with printing on the bottle and the inability to resell the customized item.
If a shipment cannot be delivered by the designated courier, Sd-Jewels will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.
If delivery occurs beyond the standard time frame (e.g., 1–2 months due to courier delays), Sd-Jewels will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.
We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
Sd-Jewels cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.
Refunds will be processed for eligible returns based on the following criteria:
Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:
These deductions will be made before issuing any refunds.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 days.
It usually takes more than 7 days to deliver the products after placing the order. Refund timelines are calculated from the date of receipt.
Only when the product reaches our premises will the refund be processed as decided.
If you feel that the product received is not as shown on the site or not as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team, after reviewing your complaint, will take an appropriate decision.
Address
SD-Jewels
89th Thandupathai Street,
Annasagaram,
Dharmapuri, Tamil Nadu – 636704
Support Contact
9363475021
Support Hours
Monday to Friday, 9:00 AM to 7:00 PM
For any questions, you can easily contact us.